Cancellation and Refund Policy

• More than 14 calendar days before the start date: full refund, or a free transfer to another scheduled course.
• 7 to 14 calendar days before the start date: 50% refund, or a free transfer to another scheduled course.
• Fewer than 7 calendar days before the start date, or non-attendance: no refund; a transfer may be granted at the trainer's discretion.

Cancellation requests must be sent in writing to oltaprifti@gmail.com and take effect on the date the email is received.

A registered participant may be replaced by a colleague at no cost up to the day before the course begins, provided the new participant's details are sent in writing.

If a course is cancelled or postponed, participants may choose a full refund or a transfer to the next available session. Travel and accommodation costs are not reimbursed.

Cancellation terms for customized corporate programs are set out in the individual proposal or contract, which takes precedence over this page where the two differ.

Approved refunds are issued to the original payment method within fifteen (15) business days of confirmation. Refunds arising from a complaint are handled together with the Customer Resolution and Grievance Policy.